Blackmount Technologies and AVAYA
Blackmount Technologies, Inc. has been an AVAYA Business Partner since 2009. This means our staff has obtained enough valuable training and certification that has allowed us to become one of the select companies to achieve this status. AVAYA provides a wide range of small to medium sized systems that are now considered Legacy Products, from the SPIRIT, PARTNER ACS, to the MERLIN MAGIX. Although these products are no longer in production, the quality of these products shows because the amounts of businesses that still effectively use these systems. Blackmount Technologies services, maintains and repairs all of these products. The system that has replaced these Legacy Products is the AVAYA IPOffice and this system has become Blackmount Technologies bread and butter. AVAYA is the global leader in business communications.
The Avaya story
Avaya is known as a leader in helping organizations around the world succeed by integrating communications with business strategy and operations. In fact, Avaya came about as an independent company so it could bring even more focus to innovating in business communications.
In 1995, the company that would become Avaya was part of Lucent Technologies. Before that it had been part of AT&T. No matter its corporate parent, the employees were dedicated to understanding how communications could be a management tool, getting better and changing as business changed.
In 2000, Lucent's management decided to spin off this business, which was then known as its enterprise communications group. The objective was to give the people who knew the business best the flexibility and focus to accelerate innovation and improve operations.
First a Name
A new company needs a new name and we were no exception. Management chose the name Avaya to set the company apart and capture what it was doing – focusing on communications solutions for business customers. At the time we announced the name we said: “Avaya sounds open and fluid—reflecting a company that’s open-minded and that provides seamless, effortless interconnections among people and businesses."
Avaya Inc., with the stock symbol, AV, became an independent company and started trading on the New York Stock Exchange on October 2, 2000. Since then Avaya has stayed at the forefront of innovation.
Designed specifically for small and midsize business communications, an Avaya IP Office phone system enables your entire team to connect and collaborate in real-time, without limitations, using available and appropriate devices—including smart phones, laptops, tablets, home phones, and office phones.
IP Office delivers the collaboration tools you need, from basic telephony to the most sophisticated unified communications. An IP Office phone system helps you create your most productive mobile workforce, increase capacity and capabilities as your business grows, and gain business and customer service efficiencies. With Avaya IP Office, flexibility, scalability, and options are built right in:
- Grow from five employees to 1,000 (at a single site) and network up to 32 locations.
- Add video capabilities with the Avaya Flare® Experience and our Radvision Scopia® products.
- Deliver applications to everyone: mobile and office workers, receptionists, remote staff, and customer service agents and supervisors.
- Track, record, and report on calls to build optimal customer interactions.
- Deploy a hybrid solution. Use IP, digital, analog or SIP technology in any combination. IP Office can interoperate with more than 2 million Avaya systems worldwide.
- Combine IP Office with Avaya data networking products (with plug-and-play simplicity), security features, intuitive and centralized management tools, and affordable support services for a comprehensive communications solution.
- Scale cost-effectively as your business grows. Simply build on what you have, without the need to replace technology.
With more than 300,000 systems installed worldwide, IP Office is the leader in unified communications for small and midsize businesses. IP Office was awarded Unified Communications Product of the Year in 2011 from both TMC and Frost & Sullivan.
Features and Benefits
Collaborate in real time, without boundaries
Enable employees to stay productive and accessible when away from their desks. Employees can hold video chats with colleagues and customers from their desks or while mobile. They can keep business and operations moving using IM, presence, full call control, conferencing, and more on their devices of choice.
Improve responsiveness to customers
Enable customers to quickly reach the right associates—whether employees are in or out of the office. Integration with desktop applications (such as Microsoft Outlook, Microsoft Lync, and Salesforce.com), multi-layered automated attendants, and mobility applications help speed interactions and provide personalized service to customers.
Keep up with growth
IP Office is the most cost-effective solution for growing businesses. Simply upgrade your software or add new hardware for capacity—keeping your initial investment intact.
Get great value for your investment
IP Office has a built-in, secure 128-party conference bridge. We add call recording, automated attendants, voice mail, voice-mail-to-email integration, and video conferencing options. Move up to advanced unified communications capabilities–for presence status, IM, mobile call control, conferencing, and more. Integrate with desktop applications and employee devices (such as smart phones and tablets).
Lower your TCO
IP Office lets you save with the most energy-efficient desk phones, a built-in 128-party conference bridge (if you’re paying a monthly fee for conferencing, spend no more) and call recording. When you upgrade from Avaya MERLIN®, PARTNER® ACS, Business Communication Manager, or Norstar, save up to 60% of your original investment.
Rely on resiliency
Take advantage of intelligent failover between sites. Or, for single location deployments, easily add a redundant server. Without the need for internal fans or hard drives, IP Office delivers a mean time between failures of 68 years.
Simplify system management
Manage multiple sites from a single interface. Use drag-and-drop system management tools. Give users the communications features they need with applications designed for mobile, office, and teleworker employees.